Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Products are only eligible for refunds or exchanges if the product arrives defective or damaged. This excludes defects or damages due to improper storage by the purchaser.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Note: items purchased at a discounted rate will only be refunded the amount that was paid.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@stemcultures.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@stemcultues.com. After your exchange has been approved, you can send your item to: 150 New Scotland Ave, Albany, NY 12208.
Our products are designed for scientific purposes and are provided “as is” without any warranties, expressed or implied, regarding its accuracy, reliability, or fitness for a particular purpose.
Users are solely responsible for the appropriate use of any of our products in their scientific research or experiments. We do not accept any liability for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use any of our products.
It is crucial to conduct proper validation and verification procedures when integrating any of our products into scientific investigation. Any reliance on the results or data obtained from any of our products is at the user’s discretion and risk.
OUR PRODUCTS ARE NOT FOR HUMAN CONSUMPTION. DO NOT INGEST.
To return your product, you should mail your product to: 150 New Scotland Ave, Albany, NY 12208.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at support@stemcultures.com for questions related to refunds and returns.
